Spa & Salon Etiquette


Customer Requests

You may request a specific service provider while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa and Salon employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.

Shaving
Shaving is not recommended before a Body Treatment or Men’s Facial. If you choose to shave, please shave at least four hours prior to your service.

Health Problems and Comfort Level
Please notify our Receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible spa treatment or therapy for you. When receiving your treatment, the Technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, music, product, and sequence of service they are providing. You may also communicate to us how you are feeling during your service, and if there is anything specific you would like us to address, please inform the Technician.

What to Wear During a Treatment
VIM Spa & Salon does not uphold any dress code and is a clothing optional environment. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.

Guest Timeliness
We ask that you arrive 20 minutes prior to your scheduled appointment time. Arriving late will possibly interfere with your treatment, making it not as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals.

Spa Payment Inquiries
We accept all major credit cards, cash and gift cards purchased through VIM or Aveda. Gift cards can be purchased at any VIM reception desk.

Cancellation Policy
Please notify the Spa 24 hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call, you will be charged 100% full payment for services not canceled in the time allotted. Services and prices are subject to change. A credit card is required at the time of booking.